When harmful content targets your small business, the worst move is a reactive...

https://www.scribd.com/document/1016385263/The-Ghost-in-the-Machine-How-to-Neutralize-Outdated-Claims-About-Your-Business-212893

When harmful content targets your small business, the worst move is a reactive outburst. Online negativity carries real risks, including silent lost sales from prospects who move on without a word