Voice AI sometimes messes up answers because it misunderstands or guesses...

https://wiki-global.win/index.php/How_Do_I_Verify_High_Risk_Claims_Without_Making_Calls_Painfully_Slow%3F

Voice AI sometimes messes up answers because it misunderstands or guesses without checking. One way to catch errors before they reach customers is by using a "readback" step—like repeating order IDs back for confirmation