Voice AI sometimes gets answers wrong because it mishears, guesses, or jumps...

https://emilyscoolnews.urbanvellum.com/posts/if-i-license-a-voice-agent-who-is-responsible-for-article-50-disclosure

Voice AI sometimes gets answers wrong because it mishears, guesses, or jumps the gun on incomplete info. A simple way to catch errors is adding readbacks for order IDs—asking the caller to confirm what the system heard before moving on