Voice AI can trip up with wrong answers, especially when it guesses instead of...

https://www.toro-bookmarks.win/voice-ai-can-give-wrong-answers-when-it-misunderstands-input-or-pulls

Voice AI can trip up with wrong answers, especially when it guesses instead of confirming. A practical way to catch errors early is using a “readback” for order IDs—having the system repeat the number back to the caller for confirmation