This article breaks down how AI voice agents reduce wait times by cutting...

https://spark-wiki.win/index.php/How_Do_I_Explain_to_Leadership_Why_Containment_Rate_Is_Not_the_Goal%3F

This article breaks down how AI voice agents reduce wait times by cutting end-to-end latency in phone support. It also explains barge-in, letting customers speak anytime without waiting for prompts, making calls smoother