Operating Models and Service Clarity: Why the Details Decide Long-Term Success

https://www.pawn-bookmarks.win/1-look-our-last-implementation-partner-nailed-the-initial-setup-but-mid-project-they-hit-delays-that-pushed-our-timeline-by-3-months-totally-unexpected-has-anyone-else-dealt-with-surprise-timeline-extensions-would-love-tips-on-managing-that

Why support collapses when nobody agreed who owns the service I’ve seen this play out in three different industries: a SaaS startup, a regional bank, and a government IT program. The pattern is the same