Listen without rushing to fix things, ask what would help, and offer one...

https://www.booknose.win/listen-ask-what-helps-and-offer-one-step-like-making-a-call-or-going-along

Listen without rushing to fix things, ask what would help, and offer one practical step, like a ride or help booking an appointment. You can say, “I’m here with you. Want me to sit with you?” Set clear boundaries, too