In customer service, voice AI can sometimes mix up details, like confusing...

https://wiki-room.win/index.php/What_Is_a_Hallucinated_Completion_in_Voice_AI%3F

In customer service, voice AI can sometimes mix up details, like confusing order numbers B3172 and B3712. This blog explores how reading back identifiers aloud and using risk-tiered verification help catch mistakes early