I’ve been hands-on with AI customer service tools for years, and 2026 brings...

https://garrettsinsightfulchat.wordcanopy.com/posts/inpost-automation-how-phone-calls-dropped-25-overnight

I’ve been hands-on with AI customer service tools for years, and 2026 brings some smart shifts. Platforms now hit around 70% automation in just a week, but many still focus on assisting agents instead of fully resolving tickets